•Nortel Symposium Call Routing System.
* Server based
call routing system.
* Real time visibility
of service levels, queues and agent performance.
* Ability to
include marketing scripts
* Meridian messaging
system.
* Seamless support
to customers
• Customer Relationship Management
System.
* Capture of detailed information,
faults, feedback, sales
Note:
we can use the client systems if this is preferred
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